> ## Documentation Index
> Fetch the complete documentation index at: https://help.tillora.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Front desk

## Appointments and the token queue

Walk-ins and bookings share one token queue, so the desk always knows who is next.

> [card] Walk-ins
>
> A walk-in gets the next token at once.

> [card] Bookings
>
> Take a booking with just the name, phone number and treatment. A booked patient gets a token when they arrive and check in.

> [card] Call next
>
> The desk calls the next token from the front desk app on a computer or tablet, or from the web portal.

> [card] The owner's view
>
> The owner watches the queue from the admin app: how many are waiting and how many were seen today.

## Patient and client registration

Start with the least you need to book someone, and fill in the rest when they arrive.

> [card] Quick booking
>
> Book with just the name, phone and treatment.

> [card] Full details on arrival
>
> Register gender, date of birth (the age is worked out), address, allergies and an emergency contact.

> [card] Missing-details reminders
>
> Anything still missing is flagged before the doctor visit, so the desk can ask in time.

## The front desk app

The front desk runs on the devices you have, and every device shares the same queue.

> [card] Computer, tablet and web
>
> Install the front desk app on a Windows or Mac computer, a tablet or an iPad, or use the web portal in a browser.

> [card] On a tablet
>
> Check patients in, call the next token and take payment from a tablet, sharing one queue with the computer and the web portal.

> [card] Front desks and users
>
> Tillora Desk includes 2 front desks, each with 2 users. Add a front desk from the dashboard at any time.

> [card] Offline
>
> The app keeps working offline and syncs when the connection returns.


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