Appointments and the token queue
Walk-ins and bookings share one token queue, so the desk always knows who is next.Walk-ins
A walk-in gets the next token at once.
Bookings
Take a booking with just the name, phone number and treatment. A booked patient gets a token when they arrive and check in.
Call next
The desk calls the next token from the front desk app on a computer or tablet, or from the web portal.
The owner's view
The owner watches the queue from the admin app: how many are waiting and how many were seen today.
Patient and client registration
Start with the least you need to book someone, and fill in the rest when they arrive.Quick booking
Book with just the name, phone and treatment.
Full details on arrival
Register gender, date of birth (the age is worked out), address, allergies and an emergency contact.
Missing-details reminders
Anything still missing is flagged before the doctor visit, so the desk can ask in time.
The front desk app
The front desk runs on the devices you have, and every device shares the same queue.Computer, tablet and web
Install the front desk app on a Windows or Mac computer, a tablet or an iPad, or use the web portal in a browser.
On a tablet
Check patients in, call the next token and take payment from a tablet, sharing one queue with the computer and the web portal.
Front desks and users
Tillora Desk includes 2 front desks, each with 2 users. Add a front desk from the dashboard at any time.
Offline
The app keeps working offline and syncs when the connection returns.